<aside> 💁 If you need help, or just have a question, drop us an email at [email protected] or send us a recording 🎥

</aside>

How to let your customers start a ticket with a screen recording in it ?

Support agents can request recordings from customers using Birdie within Freshdesk. If you want to go further and let your customers submit tickets with a screen recording already in it, you'll need to add Birdie to your Freshdesk portal.

<aside> 📌 - You need to be a Freshdesk admin to perform this task

• Make sure you have already installed Birdie from Freshdesk' marketplace right here. If it's not the case yet, please read Birdie for Freshdesk - Quickstart

</aside>

Here is a 2-minute video showing you how to do:

December 22, 2022 - Zest Feedback.mp4

• I don’t see Birdie button appearing on the portal

[Optional] How to customize the recorder button label and messages into the portal?

Our snippet comes with default messages already setup for German, French, Spanish, Portuguese and default in English. However your can either customize those messages or add your own translations.

Just before you paste your code snippet into your Freshdesk Portal layout, you can add a birdieSettings object containing some translated keys: