You'll find here everything you need to know about Zest for Freshdesk

<aside> 💁 If you need help, or just have a question, drop us an email at [email protected] or send us a recording 🎥

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What Birdie for Freshdesk does

Birdie is a screen recording tool built for Customer Support teams.

The Birdie app allows both customers and agents to record their screen inside Freshdesk in order to resolve issues easier and faster.

The main use cases are:

• reply to a support inquiry by recording your screen from Freshdesk composer
• request customers and visitors to make a screen recording from Freshdesk composer
• add a recording option into your Freshdesk portal

<aside> 🧠 What you should know:

• your customers don't need to install anything
• Birdie works with all browsers (Chrome, Safari, Firefox, Edge, Brave and Opera)
• Birdie doesn't support mobile (yet)

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How to set up Birdie on Freshdesk

1. Install Birdie app

Before installing the app, you will need to go to your Freshdesk account, and copy your API Token. This token can be found in your Profile Settings, at the top right you will find your api key.