<aside> 💁 If you need help, or just have a question, drop us an email at [email protected] or send us a recording 🎥

</aside>

Support agents can request recordings from customers using Birdie within Zendesk. If you want to go further and let your customers submit tickets with a screen recording already in it, you'll need to add Birdie to your Zendesk Help Center and/or your Zendesk widget on your website.

Birdie in your Help Center

Birdie in your widget

How to install Birdie on your “Submit a request” form and your Website

<aside> 📌 - You need to be a Zendesk admin to perform this task

• Make sure you have already installed Birdie from Zendesk' marketplace right here. If it's not the case yet, please read Birdie for Zendesk - Quickstart.

</aside>

1. Add Birdie to your Zendesk “Submit a request” form

1 October, 2021 - Zest Recording.mp4

Steps to follow:

1. Open Zendesk Guide and click on "Guide Admin".

2. In the left menu, go to "Themes" (👁 icon).

3. In your "live theme", click "Customize" and then click on the bottom right "Edit code".

4. Locate the file "footer.hbs" and paste the code snippet at the end of the file.

   <aside> 👾 You will find the snippet to paste right here, in your Birdie Settings.

   </aside>

5. Click "Publish". You are done.

💡 2 tips for more control over your form:

1. Color: To customize the button's background color, add ?bgcolor=FF00FF at the end of the snippet URL (replacing the color code with the desired one). This overrides the color set in your Birdie settings page.
2. Auth: Display the record button based on authentication status. Use a hack by adding a parameter at the end of the snippet URL:

• To display the button for authenticated users only, add ?contact_type=auth.
• To display the button for anonymous users only, add ?contact_type=anonymous.