<aside> 👉 For and foremost, we are sorry for the inconvenience.

Please note that the behavior you're experiencing is not related to Zest but a bug in the technology (Chromium). The bug has been fixed on Mars 21st by the Chromium team to fix it.

Here's the bug report: https://bugs.chromium.org/p/chromium/issues/detail?id=1307502

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Solution 1️⃣

Step 1: Update Google Chrome (Open Chrome. At the top right > click More > click Help  About Google Chrome > click Update Google Chrome.)

Step 2: Make sure chrome is listed in Security & Privacy under screen recording and microphone. (To change these preferences on your Mac, choose Apple menu  > System Preferences, click Security & Privacy, then click Privacy).

https://loomhelp.zendesk.com/attachments/token/L0qe5ZuvzjQiQ661bm7Jv64Es/?name=inline-1044927123.png

Step 3: Restart the browser and record.

That should work now 😊

<aside> 🚨 If the bug still happen, it’s probably because your computer is enrolled with a MDM. Please follow this guide to fix the issue.

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<aside> 👀 Don’t hesitate to drop us an email at [email protected] if you need help or have any questions. Thanks 🙏🏼

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