1. The recording link 🔗

The text of the recording link is displayed in english by default.

You can easily change it by clicking on it and modifying text to display

How to display the recording link in another language.

2. The recorder

The recorder is translated into different Languages.

To define which languages to translate the recorder, Birdie follow this specific order:

First,

1. Zendesk Language setting for the specific customer.

if the language is not supported, it falls back on:

1. Browser’s language

if the language is not supported, it falls back on:

1. English

If you want to change Zendesk Language setting for the specific customer , here is how to do it:

*(1) Go on the user's profile > (2) setup the user language to Spanish > then (3) refresh the browser, as shown on the second screenshot below.

Open another ticket and re-ask for a recording: this time the new video request link will display Birdie recorder in Spanish language.*