<aside> 💁 If you need help, or just have a question, drop us an email at [email protected] or send us a recording 🎥

</aside>

How to avoid posting an email notification to the customer when he made a recording

1. Go to Zendesk Settings
2. click on Triggers
3. Edit Notify requester and CCs of comment update

1. Under Meet Any, add the three rules you see in the screenshot below:

<aside> 💁 If you need help, or just have a question, drop us an email at [email protected] or send us a recording 🎥

</aside>