You'll find here everything you need to know about Birdie for Intercom.

<aside> 💁 If you need help, or just have a question, drop us an email at [email protected] or send us a recording 🎥

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What Birdie for Intercom does

Birdie is a screen recording tool built for Customer Support teams.

The Birdie app allows both customers and agents to record their screen inside Intercom in order to resolve issues easier and faster.

The main use cases are:

• reply to a support inquiry by recording your screen from Intercom composer
• request customers and visitors to make a screen recording from Intercom composer
• ask for screen recording as followup actions in your bots

<aside> 🧠 What you should know:

• your customers don't need to install anything
• Birdie works with all browsers (Chrome, Safari, Firefox, Edge, Brave and Opera)
• Birdie doesn't support mobile (yet)

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How to set up Birdie on Intercom

1. Install Birdie app

Visit Birdie app on Intercom Marketplace.

If you don't have a Birdie account yet, please use your professional email address. If you already have a Birdie account, please use the same email address. (Note: if you are already logged in to your Birdie account, this step will be inexistant)

<aside> 💡 You can use Birdie inside Intercom for most use cases. If needed, you can access to your Birdie account right here.

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