You'll find here everything you need to know about Birdie for Freshchat (also called Freshdesk Messaging)

<aside> 💁 If you need help, or just have a question, drop us an email at [email protected] or send us a recording 🎥

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What Birdie for Freshchat does

Birdie is a screen recording tool built for Customer Support teams.

The Birdie app allows both customers and agents to record their screen inside Freshchat in order to resolve issues easier and faster.

The main use cases are:

• reply to a support inquiry by recording your screen from Freshchat composer
• request customers and visitors to make a screen recording from Freshchat composer

<aside> 🧠 What you should know:

• your customers don't need to install anything
• Birdie works with all browsers (Chrome, Safari, Firefox, Edge, Brave and Opera)
• Birdie doesn't support mobile (yet)

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How to set up Birdie on Freshchat

1. Install Birdie app

Before installing the app, you will need to go to your Freshchat account, and copy your API Token. This token can be found in your account Settings, in the API TOKENS block as illustrated below.

Once there, hit the small "Copy" button and you're good for the next steps. 💡 If there is no token showing here yet, just hit the top-right button "Generate Token".