Frequently Asked


How to share a recording?

Security


Privacy

Data center

How secure are my feedback recordings?

CSP headers policy

Blur sensitive data

Terms of Service

Setup and Tips


Recorder Appearance

Get Console logs alongside recordings

Forward Recordings

Identifying users

Languages

React code example

Birdie SDK


How do I install Birdie SDK?

Birdie SDK - Javascript Cheat Sheet

Launcher

Targeting

Troubleshooting


Browser permissions

Angular Window issue

[How to update your Safari browser on a Mac compute](https://hellozest.notion.site/How-to-update-your-Safari-browser-on-a-Mac-compute-57427df9c201458fadaa21a8efaa1f25)

Slack integration in private channel

How can I check if an Ad Blocker is enabled


Helpdesks

<aside> 💡 Guides and tips for integrating Birdie in your helpdesk

</aside>

Intercom

Birdie for Intercom - Quickstart

Birdie for Intercom - Let customers open a conversation with a screen recording

Freshdesk

Birdie for Freshdesk - Quickstart

Birdie for Freshdesk - Portal

Freshchat

Birdie for Freshchat - Quickstart

Zendesk

Birdie for Zendesk - Quickstart

Add Birdie to Zendesk ticket form

How to uninstall Birdie?

Specificity: Zendesk chat

How to avoid posting an email notification to the customer when he made a recording

Birdie links appear as text only

Analytics

Issue: Birdie doesn’t start and keeps loading forever

Jira Service Management

Birdie for Jira - Quickstart


Cobrowsing

Snippet installation - CoBrowsing

<aside> ☎️ Call troubleshooting

</aside>

Unblock camera/mic access on a computer

Check camera/mic access for different browsers (part 2)

Unblock macOS browser camera/mic access, for Mojave (10.14) and later

<aside> 💁 If you still have an unanswered question, drop an email at [email protected] or send us a recording 🎥

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/a67dfb03-0b36-42b1-9840-9261e4826d89/Birdie-icon-32x32.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/a67dfb03-0b36-42b1-9840-9261e4826d89/Birdie-icon-32x32.png" width="40px" /> Click here to Sign up

</aside>